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Ramada International Hotel and Resorts identified a need to have a process that would tell owners, operators, and customers alike, how a hotel was performing with regards Ramada International Standards. In an ongoing programme, which started in 2000 Ramada, has been looking at ways to assure a consistent delivery of services and standards throughout its hotels around the world. To this end The Six Pillars of Ramada International were developed. They are:
A Welcoming Staff
Not only genuine and helpful, but proactive, our staff is responsive and will anticipate all your needs.
A Restful Sleep
Created by inviting, casual decor, and carefully selected guest room comforts.
The RAMADA Mornings Breakfast
A fun and healthy menu, whether you're on the run or wish to linger over a relaxing meal.
Exceptional Cleanliness
Compliments of the staff who overlook no detail and attend to them with white-glove dedication.
Invigorating Shower
Our guest bathrooms are enhanced by thoughtful amenities, from invigorating showers and designer fixtures to fluffy towels and soothing accessories.
Spirit to Serve
Ramada International is proud to support the cities, towns and neighborhoods around the globethat we call home with community partnerships,family services, associate involvement, and career opportunities.
A quality evaluation process was developed based on our Six Pillars of guest satisfaction. This programme is called Ex.C.E.E.D
Exceptional Cleanliness
Condition of assets
Emphatic service
Exceptional asset maintenance
Delivery
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